DGT: This sanction cannot be paid. Please, call 060...

What to do when you try to pay for a DGT fine and you get the following error message,

This sanction cannot be paid. Please, call 060 for consultation or go to any Provincial Traffic Headquarters.

When the site doesn't allow you to pay and you are abroad, the only alternative is the bank transfer. These are all the details you need,

• IBAN: ES11 2100 5731 710200203821
• SWIFT/BIC: CAIXESBB or CAIXESBBXXX
• Tax Identification Number (CIF, in Spanish): Q2816003D
• Account name: Jefatura Central de Tráfico - Sanciones extranjero 
• Quote the record number / dossier number / n. expediente!!!

If the transfer is correct the case will be closed for payment within about 2 weeks. However, and as far as I have read in different forums, they are having trouble to track some transfers, so my advice is to send a fax with a copy of the bank statement and the reference number (aka record number, aka dossier number, aka n. expediente, aka numero di pratica...). The fax number to send the document is 0034902512151.

If you got the "this sanction cannot be paid" error message transfer just 50% of the total amount of the fine, and include the following message in the fax; "I only just received the fine, so I pay with the 50% discount for early payment".

Where is the record number?

It isn't always easy to comply with the Spanish Traffic authorities, and their website is far from perfect. Whe trying to pay a Spanish ticket you will be required to provide the 'record number' for the fine. The 'record number' can be found on the top-right corner of the letter when the letter is in Spanish, under the 'N. EXPEDIENTE' label.

The Spanish speeding fine record number is required to complete the payment or to get further information about the ticket.

If the notification is in French, in Dutch, in German, in Italian, in Portuguese, in Polish, in English or in any other EU language, then the 'record number' will be on the top-left, labelled as record number, dossier number, pratica number, etc.

The field for the record number requires 12 digits, so forget the dots and dashes.

I have received a traffic fine, but I already paid for it!

I received a comment in the blog about a month ago now, from a French reader who received a speeding fine in May, paid for it in June and got the very same fine in September! I sent her an e-mail to get further details, and she has authorised me to share her story as far as I do not publish personal details. There you go...

When you pay a Spanish fine by transfer it is very important to include the record number (dossier number or "n expediente" in Spanish) in the comments field, as this is the ONLY way to track this payment. Our French friend made the transfer from her bank office, and the bank employee made an involuntary mistake when typewriting the dossier number, so her fine remained officially unpaid.

She contacted DGT helpline and was advised to fax a copy of the fine with the payment proof attached. A week later her debt was cancelled, and of course there was no late fee for her. DGT's fax number is 0034902512151.

I hope this helps!