The DGT payment platform is having issues with given cards, especially when trying to pay a fine from third countries. The error message is pretty vague: 'Error: it was not possible to conduct the operation'.
In these cases the only alternative seems to be making a bank transfer.
Where is the reply form to identify the driver?
When you receive a notification from the Spanish traffic authorities it says that 'If you were not the driver [...] you are obliged to submit the reply form...', but there is no reply form in the letter. How do you identify the driver then? According to the Spanish Traffic Law, to identify the driver you must provide the following data,
- Record number
- Full name
- Driving licence
- Postal address
- Copy of the driving licence (if the driver is not registered as a driver in Spain)
The best way to identify the driver is using your own form including all the information required.
More information about how to identify the driver.
The field 'date of notification' is not correct
If you get the following error message: 'Error: the field 'date of notification' is not correct' you should try again using a Windows PC or an Android device with either Google Chrome or Mozilla Firefox.
If you use iOS no matter the browser or Windows with Internet Explorer or Microsoft Edge, DGT's website won't read the notification date properly.
If you use iOS no matter the browser or Windows with Internet Explorer or Microsoft Edge, DGT's website won't read the notification date properly.
Update August 2020: important information if you are trying to pay from the US or from Canada.
Do you get points for speeding in spain?
No, you don't get points for speeding in Spain unless you have a Spanish driving licence. If you are a legal Spanish resident you can be forced to exchange your EU/UK licence for a Spanish licence, and the points will then be taken off your new Spanish licence.
In Spain your driving licence has 8 to 15 points, and you lose points when caught in a number of traffic offences. When your balance is zero you lose your licence for at least one year, and you need to take a driving course to get your licence back. You gain points (up to a maximum 15) after two or three years without point losses.
In Spain your driving licence has 8 to 15 points, and you lose points when caught in a number of traffic offences. When your balance is zero you lose your licence for at least one year, and you need to take a driving course to get your licence back. You gain points (up to a maximum 15) after two or three years without point losses.
How to identify the driver
If you are the owner of a car that has been caught speeding in Spain you will receive a letter with a requirement to identify the driver and some details of the offence. Individuals can choose to pay the fine straight away, unless they are Spanish residents and the driver identification is mandatory (fines with points deduction). Companies will usually choose to identify the employee / client who was driving. Here is a sample identification form that might be useful (I have omitted the head). I would attach a copy of the driver's driving license and fax it to the 0034902512151 (yes, they still use a fax).
Driver identification
Dossier: 111111111111
The driver at the time of the offence was,
Name: Mr. John Smith
Birth date: DD/MM/YYYY
Driving license nr:
Address: 123 Street
Hereandthere
A12 34B Charming Village
-------------------------
You can also fax a copy of the requirement, though the dossier or expediente number is the only thing they need.
Driver identification
Dossier: 111111111111
The driver at the time of the offence was,
Name: Mr. John Smith
Birth date: DD/MM/YYYY
Driving license nr:
Address: 123 Street
Hereandthere
A12 34B Charming Village
-------------------------
You can also fax a copy of the requirement, though the dossier or expediente number is the only thing they need.
DGT: This sanction cannot be paid. Please, call 060...
What to do when you try to pay for a DGT fine and you get the following error message,
If you got the "this sanction cannot be paid" error message transfer just 50% of the total amount of the fine, and include the following message in the fax; "I only just received the fine, so I pay with the 50% discount for early payment".
This sanction cannot be paid. Please, call 060 for consultation or go to any Provincial Traffic Headquarters.When the site doesn't allow you to pay and you are abroad, the only alternative is the bank transfer. These are all the details you need,
If the transfer is correct the case will be closed for payment within about 2 weeks. However, and as far as I have read in different forums, they are having trouble to track some transfers, so my advice is to send a fax with a copy of the bank statement and the reference number (aka record number, aka dossier number, aka n. expediente, aka numero di pratica...). The fax number to send the document is 0034902512151.
- IBAN: ES11 2100 5731 710200203821
- SWIFT/BIC: CAIXESBB or CAIXESBBXXX
- Tax Identification Number (CIF, in Spanish): Q2816003D
- Account name: Jefatura Central de Tráfico - Sanciones extranjero
- Quote the record number / dossier number / n. expediente!!!
If you got the "this sanction cannot be paid" error message transfer just 50% of the total amount of the fine, and include the following message in the fax; "I only just received the fine, so I pay with the 50% discount for early payment".
All you need to know about speeding fines in Spain
- About the 50% discount for early payment - how to.
- How to pay a Spanish fine step by step - where to find the required information, etc.
- Traffic fines in Europe - you break it, you buy it!
- 100 € speeding fines.
Bonus: do I have to exchange my foreign driving licence if I get a fine? You will be forced to if you are a Spanish resident! Once you move to Spain you will have to get a Spanish driving licence (valid for 10 years, except for the elder), and abid to the Spanish penalty points system.
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