The field 'date of notification' is not correct

If you get the following error message: 'Error:  the field 'date of notification' is not correct' you should try again using a Windows PC or an Android device with either Google Chrome or Mozilla Firefox.

If you use iOS no matter the browser or Windows with Internet Explorer or Microsoft Edge, DGT's website won't read the notification date properly.

Update August 2020: important information if you are trying to pay from the US or from Canada.
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64 comments:

  1. Unknown6 December 2019 at 20:33

    I tried 4 different browsers, including Chromecast and Firefox, no luck. I tried every date imaginable going back the last 3 months, no luck. I tried typing the dates and entering the dates through the calendar, no luck. I tried using a different computer with all of the aforementioned, no luck.I tried calling Spain and waited on hold for 40 minutes, no luck. I'm at a complete loss as to how to make this payment.

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  2. jfl9 December 2019 at 03:30

    have you figured it out...I am having the same problem

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  3. Unknown14 January 2020 at 14:30

    I am having the same issue as well. Is there any way to contact support at dgt.es for this problem? Too costly to wire funds and how would you get the 50% discount?

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  4. Unknown5 February 2020 at 23:28

    I read in another forum that due to government disputes, the system blocks payments made from the US. Someone got on the phone with DGT and they suggested a wire transfer. The discount applies if you pay within 20 days.

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  5. Unknown6 February 2020 at 19:45

    I just found in another site that if you change the time zone it will work. I changed mine to spain time zone and it worked. Look for how to change the UTC. Good Luck. What a mess!!

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    Replies
    1. Christine28 July 2020 at 05:42

      That worked! Thanks, it was driving me crazy!

      Delete
    2. Andre21 August 2020 at 12:21

      That worked for me as well!

      Delete
    3. Anonymous22 September 2021 at 01:17

      This is still an issue and changing the UTC was the answer. Thank you. For those with the same issue, you can change you time/date in the settings function (people usually default to auto, so you can change that and find the proper time zone for Spain(Madrid). The notification date is listed with the stamp, near the bottom of the infraction. It seems similar to the initial #s under the bar code. Good luck and thanks to those before me who figured this out!

      Delete
    4. azeem lokhandwala13 October 2021 at 06:29

      that worked thanks!!

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    5. Col Clayton11 January 2022 at 18:11

      Changing the time zone on my computer totally worked! Thank you for the great tip!

      Delete
    6. Unknown16 March 2022 at 17:37

      That worked for me too. Thanks!

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    7. Gabriel24 March 2022 at 15:25

      Genius!! Internet wins.

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    8. Anonymous10 May 2022 at 19:46

      THANK YOU LIFE SAVER

      Delete
    9. Anonymous16 May 2022 at 22:15

      Worked for me too! Thank you so much!

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    10. Anonymous15 August 2022 at 17:28

      YES!! I never would have found this solution

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    11. Jen S16 August 2022 at 17:50

      So happy I found this online. Geez...been trying everything for days but would never have tried this. The DGT website should post this....huge shout out to whoever discovered this....yay!

      Delete
    12. Anonymous18 August 2022 at 01:36

      Thank you for posting this. I never would have figured this out on my own. I tried every browser and date configuration. Your post was a simple fix and it worked. Even got the reduced rate. Thank you.

      Delete
    13. Anonymous23 August 2022 at 20:59

      Confirming as of Aug 23, 2022 - this solution works. Changed my mac time zone.
      What a stupid user experience

      Delete
    14. Anonymous2 September 2022 at 16:47

      Wow, I can't believe this. Thank you for the help. What a horrible website :(

      Delete
    15. Anonymous19 September 2022 at 21:17

      Thanks!

      Delete
    16. Anonymous15 November 2022 at 21:27

      November 2022 and this is still the correct solution

      Delete
    17. Anonymous14 December 2022 at 15:44

      Thank you. It worked!

      Delete
    18. Anonymous24 December 2022 at 01:45

      Omg, I had the same problem and changing my time zone worked! Thank you!

      Delete
    19. Anonymous7 January 2023 at 18:43

      Thank you! changing timezone worked for me too on Mac. Wasted so much time trying to figure it out

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    20. Anonymous14 January 2023 at 14:40

      That did it! Thank you

      Delete
    21. Anonymous18 January 2023 at 15:54

      Unbelievable this absolutely worked, what an IT failure!

      Delete
    22. Anonymous12 February 2023 at 21:11

      Thank you! I found the date of notification and changed my time zone and it worked! It was driving me crazy and would never have figured it out on my own!

      Delete
    23. Anonymous16 February 2023 at 18:25

      Thank you kind strangers! This did the trick for me. Anyone want to let the Spanish bureaucracy know?

      Delete
    24. Anonymous17 April 2023 at 21:25

      thank you!!!

      Delete
    25. Anonymous8 May 2023 at 20:37

      AND I STILL GOT THE 50% discount after 2 months!!!!

      Delete
  6. Unknown18 September 2020 at 17:18

    You are a life saver, this was crazy frustrating! Once I changed my time zone it worked perfectly!

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  7. Richard Resnick25 October 2021 at 00:12

    I confirm this is still the way to do this... terrible interface. VPN to Spain is insufficient, you really have to change your timezone to match Spain's.

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  8. Unknown28 October 2021 at 16:05

    Thank you so much once I changed the time zone on my computer it worked, I couldn't find Spain so I put Cairo lol but it worked, the date of the notification was the date I received it in the mail just fyi

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  9. Unknown14 January 2022 at 13:11

    Thank you for the tip! I was going mad entering different dates. Life saver!

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  10. Unknown12 March 2022 at 17:35

    My husband got a ticket while traveling for work and I kept getting the error message on the notification date, it worked after I changed the time zone thanks for the tip!!

    ReplyDelete
  11. Unknown24 March 2022 at 01:18

    I changed time zone but then it wouldn't let me pay with any type of credit (amex/visa) or debit card. Any suggestions??? Here is the error message: "Error, it was not possible to conduct the operation"

    Using Chrome on a Macbook.

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  12. Anonymous14 April 2022 at 23:55

    Chrome worked after changing timezone to Madrid. Thanks for the tip!!

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  13. Anonymous14 May 2022 at 22:51

    Thanks you - still works!

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  14. Anonymous16 June 2022 at 06:16

    still works. thank you. leaving the comment to keep this page's high PR in Google result. software engineer who did this payment system should be fired

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  15. Anonymous8 July 2022 at 19:24

    Yes, I had to change the time zone on my computer. Wow, that was brutal. It isn't easy to pay this damn fine.

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  16. Anonymous9 July 2022 at 19:20

    Changing the time zone is the key!!!! Thank you so much for your help!

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  17. Anonymous8 August 2022 at 02:46

    Time Zone change worked! Thank you so much!!!

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  18. Anonymous12 August 2022 at 04:19

    YES, so glad found this page, time zone change does the trick

    ReplyDelete
  19. Chani15 August 2022 at 18:39

    This comment has been removed by the author.

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  20. Chani15 August 2022 at 18:40

    Wow, friggin lifesaver. I was trying to help my parents with their ticket and kept getting the date error. Changing the time zone on my computer fixed everything. THANK YOU.

    ReplyDelete
  21. Anonymous16 August 2022 at 05:45

    Thank you! Changing the time zone worked for me too. This was ridiculous. If they want you to pay, they should make it easier. Changing the VPN to Spain doesn't even work. Time zone is key!! Someone also mentioned that their credit card didn't work. Mine didn't at first either. I had to get a code from my credit card company. They were the ones blocking it and causing the error code. They said it wasn't a "trusted" website and it flagged as fraud. I had this problem a lot while in Spain, so I thought to check...even though I notified them that I was in Spain for a month!

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  22. Anonymous16 August 2022 at 19:26

    Thank you so much! I was ready to throw my laptop out of the window!

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  23. Anonymous23 September 2022 at 21:00

    Wow. What an amazing work around. I buy and order things in Europe all the time and have never experienced an obstacle like this before. I was going mad and this time zone trick worked wonders; I even got the 50% discount despite being way late. 1000 Thanks!!! - Martin

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  24. Anonymous25 October 2022 at 02:36

    thank you ! amazing.

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  25. Anonymous2 December 2022 at 22:23

    thank you it worked

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  26. Anonymous8 January 2023 at 04:40

    Success too after all night trying...thanks to all... don't ever let anyone bad talk the USA and its people (I could throw the women in there as well)...(wondering how many western women is in this thread trying to figure this out)...it is people like you all that is this country...have spent time in Spain and all over Europe and over there they just throw their hands in the air and go for coffee...USA!...thank you...keep grinding and thinking...

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  27. Anonymous9 January 2023 at 00:24

    I can’t changing the time zone worked it was driving me crazy.
    Thank you internet strangers

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  28. Anonymous17 January 2023 at 16:34

    Thanks. It worked. I was going crazy before I found this workaround

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  29. Anonymous20 January 2023 at 07:43

    Thank you - changing the time zone to Madrid worked! - Jan 2023

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  30. Anonymous2 February 2023 at 21:32

    It still works to change the time zone. Thank you to the original genius! (UTC+1 on my laptop.)

    ReplyDelete
    Replies
    1. Anonymous6 February 2023 at 07:53

      Success for me too when I changed the time zone

      Delete
  31. Anonymous2 February 2023 at 22:07

    Took me a while to figure out but do not use 0 in the date, for example instead of 23/01/2023, put 23/1/2023. It worked for me finally!

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  32. Anonymous13 February 2023 at 22:26

    It is still not working for me even though I changed timezone!!! and restarted computer. Someone please help!!

    ReplyDelete
  33. Anonymous14 April 2023 at 15:06

    god bless this post.

    ReplyDelete
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    ReplyDelete
  35. Anonymous1 May 2023 at 17:31

    Changing the timezone worked for us as well.

    ReplyDelete
  36. Anonymous12 June 2023 at 20:02

    Changing the time zone on my computer worked like a charm. Thank you to everyone who posted this as a solution!! HOORAY!

    ReplyDelete
  37. Anonymous22 July 2023 at 16:09

    Changing time zone worked for me, too. Thanks for sharing. Shame on DGT of Spain for the IT failure and allowing it to go for so many years.

    ReplyDelete
  38. Anonymous22 July 2023 at 16:22

    I provided feedback using their feedback form at the end of the payment process. I am curious how long it will take to fix the application..... I lot of work for 14km over the speed limit :) BTW, I read that 7km over the speed limit is the most you can do without consequences... Good luck!

    ReplyDelete

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