The DGT payment platform is having issues with given cards, especially when trying to pay a fine from third countries. The error message is pretty vague: 'Error: it was not possible to conduct the operation'.
In these cases the only alternative seems to be making a bank transfer.
Where is the reply form to identify the driver?
When you receive a notification from the Spanish traffic authorities it says that 'If you were not the driver [...] you are obliged to submit the reply form...', but there is no reply form in the letter. How do you identify the driver then? According to the Spanish Traffic Law, to identify the driver you must provide the following data,
- Record number
- Full name
- Driving licence
- Postal address
- Copy of the driving licence (if the driver is not registered as a driver in Spain)
The best way to identify the driver is using your own form including all the information required.
More information about how to identify the driver.
The field 'date of notification' is not correct
If you get the following error message: 'Error: the field 'date of notification' is not correct' you should try again using a Windows PC or an Android device with either Google Chrome or Mozilla Firefox.
If you use iOS no matter the browser or Windows with Internet Explorer or Microsoft Edge, DGT's website won't read the notification date properly.
If you use iOS no matter the browser or Windows with Internet Explorer or Microsoft Edge, DGT's website won't read the notification date properly.
Update August 2020: important information if you are trying to pay from the US or from Canada.
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